Where are your factories located?

We have factories all over China. As there are regional variations in prices and quality standards, we select the most suitable factory for your specific requirement. Our customers are always very welcome to visit the selected factory either before or during production.

How long does shipping take?

Prototypes and samples are delivered to us by express courier, which takes approximately 10 days. Production volumes are delivered by airfreight or sea, please see delivery times below:

• Standard airfreight: 2-3 weeks on average
• Sea: Up to 6 weeks on average (one week to Port in China, 3.5 weeks at sea, one week at port in the UK)

I hear that the cost of shipping increased?

The recent oil price rises have affected shipping costs. However if the product can be packed well and a high volume can be shipped in a container, there are massive saving to be made.

What happens when I send you my drawings for quotation?

What happens when I send you my drawings for quotation?
Step 1: Once we receive your enquiry, one of our Account Managers will deal with your enquiry. They will gather together all of the relevant information they need in order to fully consider the project.
Step 2: The Account Manager will then assign the enquiry to an engineer, who will review the project and ask any further necessary questions. The engineer will make suggestions for the best method of manufacture, ways to improve the product and ways to save costs.
Step 3: From this point onwards the project is handed to the factory liaison, a Chinese person working in the UK who will liaise with the factory so as to prepare the quote.
Step 4: The quote is then sent to your Account Manager who will then forward the quote to you and be available to answer any questions you may have.

Do I have to answer lots of questions about what I want - can't you just give me a price?

In order to prepare you with an accurate quotation we have to collect all of the relevant information we need.

What file formats do MotionTouch accept?

We are able to accept: Solidworks, IGS, DXF, DWG and Step